Terms & Conditions
These are the website terms and conditions for Tisan Jewellery Limited (Company number SC275131) having its Registered Office at Glenorchy, 15 Glenorchy Road, North Berwick, EH39 4PE
1. Website use
This website is operated by Tisan Jewellery Limited (referred to as "we/us/our"). As a user, all uses of this website, including any transactions, are subject to these terms and conditions. We reserve the right to change these terms and conditions at any time. However you will be asked to read and accept the terms and conditions each time you place an order to ensure you are familiar with the most up to date version.
2. Your contract with us
2.1 You will have an opportunity to correct any errors before submitting your order. Once we receive your order we will send you an order acknowledgement email detailing the items you have ordered. Please note that this is not an order confirmation or order acceptance from us.
2.2 Acceptance of you order and completion of our contract with you will take place on despatch of the items ordered unless we have notified you that we cannot accept your order or you have cancelled it.
3. Prices and Payment
3.1 All prices are shown in Sterling and include VAT but do not include delivery charges which are explained in the section "Delivery" below.
3.2 The total cost of your purchase including Delivery charges will be shown before you submit your order. If an item becomes unavailable we will let you know as soon as possible and provide a full refund if payment has already been made.
3.3 We try very hard to ensure that all the information contained in our website is correct. However if we do discover an error in the price or description of an item which you have ordered we will let you know as soon as possible. We will give you the option of purchasing the item at the correct price or of cancelling the order.
3.4 We accept payment by Visa, Solo, Mastercard, Delta, Electron, JCB and Switch. Our payment partner is WorldPay, who provide a secure online payment service. Payment is deducted when your order is processed.
4. Delivery
4.1 This website is only for delivery of items in mainland UK and Northern Ireland.
4.2 We aim to despatch every order within 7 days of your order being accepted. Deliveries will be sent first class post to the address stated in your order. While we aim to get your order to you promptly we do not guarantee delivery times and are not responsible for delays beyond our reasonable control.
5. Refunds and Cancellations
5.1 You can cancel your purchase at any time either before or up to 7 days after delivery by emailing us at info@tisanjewellery.com, phoning us on 01620 810618 (please have your order reference number to hand) or writing to us at the address given at the top of these terms and conditions. The item must still be in "as new" condition. However we cannot accept cancellation if the item has been made to your particular specification.
6. Liability and Indemnity
6.1 While we will use reasonable endeavours to verify the accuracy of all information on this site, we make no representation or warranty regarding the contents or availability of this site. We will not be responsible or liable to you for any loss of content or material uploaded or transmitted through the website and we accept no liability for any loss or damage arising from action taken in reliance on material or information contained on our website.
6.2 Except as expressly provided in relation to specific items, we hereby exclude to the fullest extent permitted under law any indemnities or warranties, whether express or implied. We will not be liable for any indirect or consequential loss and notwithstanding the foregoing our total aggregate liability for an loss or damage shall be limited to a sum equal to the amount paid for the item.
6.3 This section does not affect your statutory rights as a consumer or your rights to cancel a contract as explained in section 5.
6.4 We shall be under no liability for any delay or failure to deliver items or for any failure to perform any obligations set out in these terms and conditions if this has been caused (whether directly or indirectly) by circumstances beyond our reasonable control.
7. Privacy Policy and Data Protection
7.1 Any personal information we collect from you will be used in accordance with the Data Protection Act 1998. The information we collect on this site includes any personal details you provide to us such as your name, address and email address. We also obtain information from using cookies. A cookie is a small piece of software which is attached to a computer’s hard disc for record keeping purposes. We use cookies in order to help us recognise when you next visit the website which helps us tailor the site in line with your preferences. We can also use cookies to compile anonymous statistics in relation to measuring the performance of our website. However this does not involve any information being collected which can personally identify you.
7.2 We use the information that you provide or that we obtain for the following purposes:-
a) to process and deliver your order and to deal with payment via our payment partner WorldPay;
b) to help us assess and analyse our website and assist us to improve the services we provide. We do not sell or pass on your personal information to any other parties for commercial use.
7.3 We would also like to inform you of other items which we think may be of interest to you. However when you give us your information you will have the chance to opt out of receiving such information.
7.4 You may at any time request us to make available a copy of the personal information we hold about you. Such a request, together with any other queries you have in relation to your personal data should be emailed sent to us at the addresses shown in paragraph 5.1.
8. General
8.1 You acknowledge and agree that all copyrights, trade marks, design rights and any other intellectual property rights in the items displayed and the material and content on this website are owned by Tisan Jewellery Limited. You may only use, download or copy such items, material or content for your own personal and non-commercial use. Any other type of use or reproduction is prohibited.
8.2 These terms and conditions and all transactions relating to this website are governed by Scottish law and are subject to the exclusive jurisdiction of the Scottish courts.
